Rostelecom is tricking people into buying their equipment. Rostelecom TV set-top box: repair, replacement and return

To obtain the right to use the services of Rostelecom, the client enters into an appropriate agreement with the provider. It contains the conditions for the provision of the necessary services and provisions governing the issue of cancellation of the agreement. To a certain extent, they complicate the process of terminating an agreement with Rostelecom and therefore require special attention from the subscriber.

Content

• 1 Reasons for termination of the contract
• 2 Required documents
• 3 Termination of the contract with Rostelecom (step by step)
• 4 Common problems during termination
  • 4.1 Loss of the contract
  • 4.2 Debts
  • 4.3 Absence of the person who entered into the agreement
• 5 How to return equipment

Reasons for termination of the contract

• low internet connection speed;


• Insufficient signal quality when watching television or using a home phone;


• it takes too long to resolve any communication problems that arise;


• unprofitability of the proposed tariffs;


• availability of better offers from other providers.

Required documents

• a copy of the contract for Internet, TV or telephone communications in the user’s hands;


• ID card (passport);


• an act of acceptance and transfer of equipment (if any) along with the device itself for which the paper was issued;


• certificate of ownership of the apartment (original and photocopy).

There he will be able to familiarize himself with a sample application for termination of the contract and, based on it, draw up a corresponding document. However, to save time, it is recommended that you print out the application form yourself, fill it out right at home, and then hand it over to Rostelecom employees along with other documents.

The self-composed application must include the following information:

• details of the employee in whose name the paper is drawn up;


• Full name of the applicant;


• passport data;


• Contract number and company details contained therein;


• Date of preparation.

Important! Presentation of a certificate of ownership of the apartment is not mandatory, but significantly speeds up the procedure for canceling the contract.

Termination of the contract with Rostelecom (step by step)

1. Repayment of all existing debts for payment for Rostelecom services.


2. Return or repurchase of used equipment.


3. Collection of necessary documents.


4. Submitting an application.

Attention! The contract termination procedure may not be carried out in all offices. Therefore, it is necessary to clarify in advance which of them you can contact on this issue.

Common problems during termination

Loss of contract

Debts

Absence of the person who entered into the agreement

• your passport;


• photocopy of the principal's passport;


• the power of attorney itself.

Important! If less than a year has passed since the agreement was signed, then upon its termination, compensation may be required (this point must be specified in the provisions of the agreement).

How to return equipment

• adapters;


• routers;


• video senders;


• TV set-top boxes.

In the case of a free or paid rental of equipment, the client can terminate the contract and return the device to the company without paying additional funds (provided that it is fully operational or has become unusable through no fault of the user). But if a company employee experiences breakdowns caused by improper handling of the equipment, the device will have to be bought back.

Terminating an agreement with Rostelecom is not an impossible task, and if you follow all the above instructions, this procedure will not cause any difficulties at all. Therefore, if necessary, you can safely contact the company’s office and submit the appropriate application.

When deciding to change the operator or refuse home television services provided by Rostelecom, users are faced with the question of whether it will be possible to return the set-top box and get its full cost back. To find the answer, you need to refer to the text of the contract, which specifies the conditions and options for terminating the operation of the equipment.

Rostelecom TV set-top box: repair and replacement

Like any equipment, a TV set-top box is not immune to breakdowns and malfunctions. Often, it is the fact that the device periodically fails that prompts the owner to think about the advisability of its further use.

The most common problems associated with improper operation of the set-top box:

• the equipment does not turn on;
• the same video is shown cyclically on the screen;
• a message appears stating that ;
• An error occurs when searching for a server;
• the broadcast picture freezes and disintegrates, and the sound is distorted;
• There is no signal at all.

If there is no loading process, restarting the set-top box can help. When a reboot does not lead to a positive result, it is very difficult to identify and fix the problem personally. In this case, you will need to seek help from a specialist.

If, when you turn on the equipment, the same presentation video is constantly playing on the screen, the cause may be incorrect settings of the set-top box or failures on the part of the operator. In the first case, you should re-set the port parameters for the STB; in case of repeated problems of this kind, it is recommended to contact technical support.

If the set-top box cannot obtain an IP address, then most likely the reason is in the router. It could be:

• damage to equipment components;
• reset.

To identify the problem, you should refer to the router configuration parameters, which can be done through the web interface. Here you need to clarify whether a separate connection has been created for IPTV and whether the port has been defined for the set-top box.

Attention! Be sure to check if IGMP Snooping is enabled.

An error in the form of a message that the server was not found may indicate a failure on the provider’s side, so only the company’s employees can fix it.

A crumbling picture and stuttering sound may occur in the following cases:

• increased load on the Internet channel or router (solved by setting up traffic distribution, that is, reducing the speed of downloads and other operations dependent on the Internet);
• mechanical or poor connection of connectors (replacing the fiber and reconnecting the connectors can help);
• There is a problem with the operation of the equipment from Rostelecom (you need to call technical support).

If the set-top box displays a message that there is no signal, the reason may be that the video input was not selected correctly when turning on the TV. A faulty cable or set-top box components can also cause the error.

In situations where the user repeatedly contacts the service to troubleshoot equipment malfunctions, there is nothing left to do but return the equipment back to Rostelecom.

It is also worth replacing the set-top box if there is weak Internet bandwidth; this is usually faced by subscribers connected to a DSL network or village residents using a Wi-Fi connection.

When you change provider or in the case when you decide to purchase a satellite dish, as well as if you want to connect regular cable TV, it becomes necessary to hand over a set of equipment provided by Rostelecom.

How to return equipment to the Rostelecom provider

Most users encounter problems when they want to return the equipment and return the money for a TV set-top box purchased from Rostelecom. The text of the agreement between the subscriber and the provider usually contains clauses stating that the equipment will be transferred for lifelong use, or a period during which the device can be returned is specified.

Attention! The main legal document regulating the relationship between buyer and seller is the “Law on the Protection of Consumer Rights,” which must be relied upon.

If the manager for some reason refuses to return the money and take back the equipment, you should write a written claim/statement in 2 copies, indicating the reasons for the appeal, the results of communication with the company representative and state the essence of your requirements. Do not forget to receive a copy of the document with a mark of acceptance for consideration.

After this, all you have to do is wait for the answer and make a decision based on it. A likely development of events may be going to court, but usually, if the set-top box has no mechanical damage, defects, packaging and receipts, the seller has no reason to refuse payment.

If a Rostelecom client is faced with the question of how to return the set-top box, then it is worth starting by calling the customer support service and getting advice. If difficulties arise, you can submit a written complaint to the operator’s office, or make a request orally using the hotline.

When deciding to change the operator or refuse home television services provided by Rostelecom, users are faced with the question of whether it will be possible to return the set-top box and get its full cost back. To find the answer, you need to refer to the text of the contract, which specifies the conditions and options for terminating the operation of the equipment.

Rostelecom TV set-top box: repair and replacement

Like any equipment, a TV set-top box is not immune to breakdowns and malfunctions. Often, it is the fact that the device periodically fails that prompts the owner to think about the advisability of its further use.

The most common problems associated with improper operation of the set-top box:

• the equipment does not turn on;
• the same video is shown cyclically on the screen;
• a message appears stating that the IP address was not obtained;
• An error occurs when searching for a server;
• the broadcast picture freezes and disintegrates, and the sound is distorted;
• There is no signal at all.

If there is no loading process, restarting the set-top box can help. When a reboot does not lead to a positive result, it is very difficult to identify and fix the problem personally. In this case, you will need to seek help from a specialist.

Familiarize yourself with the process of paying for Rostelecom telecommunications services through a terminal or ATM.

You can find out all the ways to check your provider's Internet speed here.

If, when you turn on the equipment, the same presentation video is constantly playing on the screen, the cause may be incorrect settings of the set-top box or failures on the part of the operator. In the first case, you should re-set the port parameters for the STB; in case of repeated problems of this kind, it is recommended to contact technical support.

If the set-top box cannot obtain an IP address, then most likely the reason is in the router. It could be:

• damage to equipment components;
• reset.

To identify the problem, you should refer to the router configuration parameters, which can be done through the web interface. Here you need to clarify whether a separate connection has been created for IPTV and whether the port has been defined for the set-top box.

Attention! Be sure to check if IGMP Snooping is enabled.

An error in the form of a message that the server was not found may indicate a failure on the provider’s side, so only the company’s employees can fix it.

A crumbling picture and stuttering sound may occur in the following cases:

• increased load on the Internet channel or router (solved by setting up traffic distribution, that is, reducing the speed of downloads and other operations dependent on the Internet);
• mechanical damage to the cable or poor connection of connectors (replacing the fiber and reconnecting the connectors can help);
• There is a problem with the operation of the equipment from Rostelecom (you need to call technical support).

If the set-top box displays a message that there is no signal, the reason may be that the video input was not selected correctly when turning on the TV. A faulty cable or set-top box components can also cause the error.

In situations where the user repeatedly contacts the service to troubleshoot equipment malfunctions, there is nothing left to do but return the equipment back to Rostelecom.

It is also worth replacing the set-top box if there is weak Internet bandwidth; this is usually faced by subscribers connected to a DSL network or village residents using a Wi-Fi connection.

When you change provider or in the case when you decide to purchase a satellite dish, as well as if you want to connect regular cable TV, it becomes necessary to hand over a set of equipment provided by Rostelecom.

How to return equipment to the Rostelecom provider

Most users encounter problems when they want to return the equipment and return the money for a TV set-top box purchased from Rostelecom. The text of the agreement between the subscriber and the provider usually contains clauses stating that the equipment will be transferred for lifelong use, or a period during which the device can be returned is specified.

Attention! The main legal document regulating the relationship between buyer and seller is the “Law on the Protection of Consumer Rights,” which must be relied upon.

If the manager for some reason refuses to return the money and take back the equipment, you should write a written claim/statement in 2 copies, indicating the reasons for the appeal, the results of communication with the company representative and state the essence of your requirements. Do not forget to receive a copy of the document with a mark of acceptance for consideration.

After this, all you have to do is wait for the answer and make a decision based on it. A likely development of events may be going to court, but usually, if the set-top box has no mechanical damage, defects, packaging and receipts, the seller has no reason to refuse payment.

If a Rostelecom client is faced with the question of how to return the set-top box, then it is worth starting by calling the customer support service and getting advice. If difficulties arise, you can submit a written complaint to the operator’s office, or make a request orally using the hotline.

How to change Rostelecom home phone number

Payment for Rostelecom services by bank card in two clicks

How to connect antivirus from Rostelecom?

Please tell me how and where I can repair the Rostelecom TV set-top box in Vladimir?

I purchased a set-top box from Rostelecom in installments, agreeing to pay within 2 months. But the modem does not work for some unknown reason. There were power outages, maybe then there was a failure or it burned out. Do I have the right to hand over the equipment? I called technical support and no one answered, the operator said, but did not wait for an answer.

Hello! I found a TV set-top box and a Rostelecom router... I want to return it to the owner. That is, the Rostelecom company. We used the equipment for a month at most.

The set-top box turns off every 10-15 minutes, you have to disconnect from the network for 10 seconds and wait for it to load for 3 minutes - THIS IS HORROR... Technical support says: - there is a network failure, wait for the problem to be fixed (what nonsense). It works for all the neighbors around, but for me it takes 10 minutes... By the time you get through on the phone, you’ll be covered in moss, when asked: when will they fix it? Wait, we don’t know! Maybe let a technician come and diagnose the equipment! No, we can’t call an application specialist for you. Many problems have been fixed, wait for fixes on the network…. What should I do? Wait! Why should I pay for waiting and running to the outlet every 10 minutes? You can recalculate! And I still have to pay for the fact that I don’t have the opportunity to watch TV. Well, what can you do, you are not alone. I ahuE…. This is primarily a deception. NO RESPECT for customers.

Good afternoon, I am asking you for help. In June 2016. We entered into an agreement with Rostelecom, received a new one and a set-top box, initially rented on August 30, we wanted to terminate the agreement in order not to pay rent for the equipment, we were offered to buy it, we agreed and terminated the agreement temporarily due to departure. 12/29/2016 we arrived in Sochi, called Rostelecom for connection, they came and connected it, and after 2 days the equipment stopped working, they called a technician, he said the equipment needed to be changed, but Rostelecom refused to pick up this equipment due to its redemption. They offered to take a new one again on a monthly lease with purchase. This is simply terrible equipment for only 3 months, of which it worked for max 1 month and paid 6 thousand rubles. but they don’t accept returns. This is how the consumer should be punished. I ask for help in getting a refund for the equipment.

Hello. The TV set-top box does not work. The TV screen is black. 2 days ago there were problems with the console itself. First it shows some channel for about 5 minutes and then reboots itself. And yesterday there was nothing at all. Although the set-top box responds to the Remote Control. The green LED on the console lights up. Tell me what to do in this case. Where to contact?

In 2015, I connected television and the Internet. The girl in the subscriber department registered us and said that the package of TV channels was a “gift” for us and that we needed to choose which one. But I forgot to say that it was only for three months (I found out about this when the invoice for the 4th month arrived) But all this is nothing. . Every morning when I turned on my TV, I had to call for 30 minutes. in Rostelecom and ask to find out why it doesn’t show. I was asked to unplug the digital device and disconnect it from the TV for 3 minutes and turn it on again. If Ett doesn’t help, then I call again and waste my time and there they do some kind of reboot, and then you watch until you want to watch TV again. For 4 months I didn’t have enough nerves and went offline. Terminated the contract. They are presenting an invoice for payment for termination for the last month and for the digital device 6000. I am writing a complaint that they were unable to provide the service in a normal manner, I ask for a recalculation and I ask for the return of the set-top box. Nobody contacts me. I’m happy, which means I think Rostelecom, a large company, probably showed loyalty and forgave me the debt. Aha right now! The other day, Tsz Invest (a collection company) contacted me and issued me an invoice that if I don’t pay in 3 days, they will sue.

Copying of materials is permitted only with an active link to the source. Terms of Use

How to terminate an agreement with Rostelecom without headaches?

There are often cases when Rostelecom clients encounter serious difficulties when trying to terminate a contract. Sometimes they lead to scandals, disappointment and resentment towards the company. To avoid this, you need to know what documents are needed to terminate the contract, what problems most often arise in this case, and how to avoid them.

Algorithm of actions

So, you have decided that you no longer need the services of Rostelecom. The first thing to do is to prepare all the necessary documents, namely:

1. Your copy of the agreement.
2. Passport.
3. Certificate of acceptance and transfer of equipment (if provided).
4. Equipment mentioned in the act.

I can’t find my copy of the contract

This is a common problem, especially when it comes to a home phone contract. In this case, go to the company’s office with all the other documents - a second copy of the agreement is necessarily stored there, which employees can find using your passport data.

The contract is not made for you

If the contract was signed in the name of one of your relatives, then it is necessary for him to come to the company’s office and write an application to terminate the contract. If for some reason this is not possible, then you will need a power of attorney on his behalf.

Before visiting the company's office, make sure that all bills for services have been paid off - otherwise you will not be able to terminate the contract.

Writing an application to terminate the contract does not exempt you from paying for services. Therefore, if you do not want to overpay, then notify the campaign of your intention to stop using its services ten days before the expected date.

Common Problems

As already mentioned, the shutdown procedure is not always smooth and often hides a number of pitfalls, without knowing about which you can encounter unnecessary difficulties. Now let's look at the most common ones.

Debt for services

This problem may arise, for example, if you moved and forgot about the need to terminate the contract. Often indignant clients come to the company’s office and wonder where the debt came from if they have not used Rostelecom’s services for some time.

And this happens because although the service is disconnected for non-payment after some time, the subscription fee and equipment rental fees (if any) continue to accumulate, from which a simple conclusion can be drawn: by immediately terminating the contract, you will avoid overpayments and fines, and therefore, stressful situations.

Debt for equipment

When terminating the contract, it is extremely important to hand over the leased equipment at once if it does not need to be dismantled. If this is not done, then the rent for it will continue to be charged even after the refusal of services, and no longer at promotional prices, but at the standard cost, which is higher, and a debt will form.

The need to buy equipment

This may come as a complete surprise and cause a storm of indignation. This is what most often happens when you inattentively read the contract and the acceptance certificate when connecting Rostelecom services.

You will have to buy the equipment if in your contract, in the clause on the type of transfer of equipment to you, the “Purchase and sale” method and the “Delayed or installment payment” method of payment are specified. Thus, you may be required to either pay an amount equal to the full cost of the equipment (if the “Delayed payment” payment method is selected), or pay the remaining amount of the cost (if there was an installment payment).

Sample application for termination of contract - download link.

FAQ

What must be indicated in the application for termination of the contract?

In the application you must indicate your full name, passport details, contract number and company details specified in it, the full name of the person in whose name the application is written, the text of the request, date and signature. You can also download and print the application form from the Rostelecom website.

Is it possible to write an application on behalf of a relative?

Yes, this can be done if you have a power of attorney, your passport and a copy of his passport.

Is it possible to terminate a contract from another city?

Yes it is possible. To do this, you need to send the following documents by valuable mail:

• statement;
• copy of passport;
• a copy of the contract (if any);
• a copy of the power of attorney (if necessary).

Taking into account all of the above, we can summarize: in order to avoid problems and misunderstandings when terminating an agreement with Rostelecom, it is important to carefully approach its conclusion at the very beginning, before visiting the company’s office, carefully study all its points and prevent the formation of debt. This approach will eliminate unpleasant surprises and help make the contract termination procedure easy and painless.

Paid subscriptions Rostelecom

One of the conveniences of mobile communication is not only that.

Transfer money from Rostelecom

One of the disadvantages of mobile communications is that...

How to send waiting for a call from.

There are situations when you need to urgently contact.

Roaming Rostelecom

Rostelecom subscribers can stay on.

Hello. What needs to be done to terminate a telephone contract if the owner of the contract has died?

Contact the Rostelecom branch.

Can you go into more detail?

What needs to be done to terminate a telephone contract if the owner of the contract has died? And in more detail, if possible, what documents should you have with you in this case. And why terminate the contract if you don’t have to pay, in which case the service will be suspended?

Write an application to Rostelecom, attach copies of the death certificate to the application, get your application accepted (they are obliged to accept it), keep a copy of the application. Do not use this number and do not pay for it in the future.

Where exactly should I go? In our town (Nalchik) there are countless Rostelecom offices. Nobody knows anything about them, they turned to the wrong place, it’s not their problem.

“Before visiting the company’s office, make sure that all bills for services have been paid off - otherwise you will not be able to terminate the contract.”

Refusal to terminate the contract will be illegal. Terminating the contract is one issue, but paying off the debt is another. The resulting debt does not oblige the subscriber to continue to use the company’s services.

All the best to you, good mood and health.

Can you tell me how to pay these bills? According to the agreement - unlimited 350 rubles. per month, I received an invoice for 990 rubles, the payment terminal issued “invoice for payment 1750 rubles.” I can’t get through to the support phone number (last time I waited 4.5 hours for an answer), I can’t log into my personal account (after going through all the obstacles it says “Check your Internet connection” and freezes).

Why suddenly? A contract for another person who has died. Why should I repay and terminate??

Can Rostelecom conclude a new contract while being indebted for the old terminated contract?

Hello, I also thought that it was possible to come with the equipment, but in the contract I read a clause that upon termination I must pay the cost of the equipment. what about this point?

I received an application for termination of the contract by email. Can I find a sample of filling out this application somewhere??

Hello, I urgently left for another region of the country without having time to terminate the contract, there is also a Rostelecom office here, can I terminate the contract in this office and pay for the equipment??

Hello, 3 months ago I connected to Rostelecom and the Internet and TV. Now I need to move to another apartment. I came to the office and wanted the same tariff and equipment to be transferred to the apartment where I would live. I was told that due to the tariff “large Internet regional 1 promo” this is not possible and that I need to pay a recalculation in the amount of 10,560 upon termination of the agreement! or leave everything in the apartment where they lived and transfer it to another person, What should I do, this is a huge amount! Tell me

You can safely delete your excellent instructions, because at least it does not contain the most important and necessary information!

Yesterday I had one attempt to disconnect from the services (in general, I don’t understand why I have to spend so much time and nerves to disconnect the Internet.)

I was in the department on Komarova 13 b, Nizhny Novgorod.

So, I wrote a statement and then asked for a receipt to completely repay the debt to your “wonderful” company. The girls working in the office began to independently count and write the amount for me on pieces of paper, at first it was 1618 rubles, then when I asked to explain point by point where this amount came from, they already counted me 831 rubles, after crossing out this amount on the piece of paper they wrote me 872 rubles, then cross it out again and write 930 rubles. - everyone says it’s definitely her! (it’s already become really funny). I ask the girls to write me a receipt. They write me out (again 870 rubles abt. fee for August and September for 330 rubles and 50 rubles for the router in installments = for some reason 870)))... I’m shocked. Not only did I write an application for disconnection and I had a freeze for September and August, they charged me as if I had just come to pay for the Internet. My story didn’t end there... then they both remembered that I was disconnecting and said that only on October 5 I would be able to find out how much I needed to pay and on October 30 I had to pay, because they made payments in another city! Rostelecom - are you even adequate? Not only does the Internet leave much to be desired (unfortunately, there were no more providers in the new building when I connected), but also disconnecting is a whole PROBLEM! No one knows the amount, they are imposing their router fraudulently... it’s just creepy. Same thing about freezing! - the girls said that because... We had a freeze and immediately shut down. We must pay for this period in full, taking into account the fact that there is not a word about this in the statement about the freeze. I will not spare any money or my time, but if they count me out completely, I will sue! I am simply shocked by your company and the “competent employees”.

We moved to Kazan and moved into a new apartment. A week later the question of connecting to the Internet and television arose. It turned out that the house was connected to Rostelecom and another local operator, without hesitation I decided to connect to Rostelecom (what a fool I was).

They came and connected us to the tariff for 590 rubles. Per month.

After 1.5 months you receive an SMS saying you have a debt, we will disconnect it if you don’t pay. I went to the Rostelecom salon where they assured me that there was no debt and it was a mistake. A week later they disconnect me.

The hotline says that there will be a recalculation at the end of the month (it’s only the 5th), I asked to turn on the Internet and recalculate at least until the end of the year, they advised me to pay better.

I connected to another provider. Now I will terminate the contract, saving up my strength.

If a separate agreement has been concluded with you, then the situation is much simpler. In this case, also carefully read the section “Procedure for terminating the contract”.

I don’t see a clause in the contract about renting equipment. PENS ARE ACCRUED, ​​BUT THIS IS NOT IN THE AGREEMENT. QUESTION: SINCE THE AGREEMENT IS A STANDARD AGREEMENT, WHICH CLAUSE SHOULD I READ CAREFULLY SO I WILL SEE THE ANSWER TO THIS QUESTION. AGREEMENT FOR INTERNET AND TELEVISION. I'M USING AN ATTACHMENT. FROM MAY 2016.

A long time ago I was a subscriber of VolgaTelecom. I had that very first telephone Internet. Then I connected the cable one, but decided to leave this one “just in case.” And the operator reassured me, saying that this agreement operates on the principle: if I pay, I have Internet, if I don’t pay, I don’t. Many years passed, and suddenly collectors began calling me, demanding to pay Rostelecom’s debt! Where did he come from? It turns out that the company changed the terms of that old contract unilaterally, some fraudulent third-party company deposited money into my old account and it became active again, and thus I accumulated a debt. Another debt collector just called me threatening to come to my home if I don’t pay the debt. What to do?

On September 22, 2016, my husband decided to terminate the contract for the provision of communication services, or rather they wanted to turn off the landline telephone, but that was it. First, we went to the communication house, which is located in the New City of Ulyanovsk at the address: Ulyanovsky Avenue, building 9, they immediately refused us, gave us a phone number 412282 so that we could sign up for the termination queue. One said that if we connect a landline number somewhere else, they will accept us, but they didn’t accept us and didn’t listen. I called 412282 more than 20 times, but alas... no one answered us or they answered the phone and then hung up. We then went to the street. Smychki, house 4. Three people sat in the office and were bored, there was no queue, not one person, but they didn’t even give us a sample application for termination, they didn’t even hear our request, they said that the appointment to terminate the contract was at the end of November. They said that they have a limit on the number of applications. Apparently they don’t want to lose money, I pay about 500 rubles every month, my cell phone costs much less, 500 rubles was enough for me for 3 months and there was still money left in my account. Phone number 412282 also called in front of us, but they didn’t answer, apparently their job is to retain clients in this way. I first filmed them on my phone, and then I started filming them on camera, but alas... they all just ran away and disappeared from view. My husband is a combat veteran in Afghanistan, he took time off from work, we spent our time and money on gasoline and nerves, did he really deserve to be treated this way? We just want to terminate the agreement with Rostelecom. I kindly ask management to take action against office employees!

Similar situation. I haven’t lived in Ulyanovsk for three months now, but I can’t disconnect: they don’t accept me personally, letters from the post office come back, there’s no phone, and it’s impossible to reach 412282. What to do?!

This is the attitude towards many clients who want to terminate the contract in our city of Ulyanovsk.

I want to terminate the contract, but they told me that they would recalculate the entire period of using the Internet and television in the amount of 700 rubles, I paid 340, what nonsense?

You don't even want to print my comments? My friend called your office all day yesterday, but alas... she didn’t get through. Your workers are good. It is not possible to terminate the contract the first time and it is not possible to reach you by phone.

We are not the official website of the operator and provide information for customers from our own sources. By scrolling to the very bottom of the site you can see this, please take this information into account.

If you want to return all 550 rubles, you need to go to court and demand termination of the Agreement due to a significant violation of the Agreement by the Contractor.

Please tell me, when terminating the contract, must a recalculation be made or not?

I connected the phone for a promotion on July 17, 2016, and disconnected it in November. They said these months you will pay the full amount, since not a year has passed. There are no explanations in the contract and no one explained it at the conclusion.

I want to terminate the contract with Rostelecom, they say I will have to pay 3,500 rubles, the contract states clause 3.3 of the contract: The subscriber undertakes to use the service... for at least 18 months. The subscriber cannot use the service to suspend the provision of Services at the request of the subscriber for 18 months.

P.3.5. In case of early termination of the Agreement before the expiration of 18 months... the subscriber is obliged to pay the difference between the subscription fee for the service provided to the Subscriber under the terms of the Promotion... and the basic tariff of the Operator with similar parameters in the amount of 500 rubles for each month..."

and I received a letter if funds are not received within the specified time frame, Rostelecom will suspend the provision of services until the debt is fully repaid. We remind you that in accordance with clause 3 of Article 44 of the Federal Law of the Russian Federation On Communications, if you do not eliminate the violation, Rostelecom has the right to terminate the contract unilaterally.

I have a question: if they terminate the contract with me, will I have to pay 3,500 rubles?

Or tell me what to do correctly?

Hello, I have the following question: is it possible to issue a power of attorney for a minor?

Please tell me what to do in such a situation.

The landline phone from Rostelecom is registered to my grandmother, who died six months ago. We paid for the phone for a couple of months, then it was no longer needed, because the 300 rubles we paid for it lasted about 3 months on a mobile phone. We thought they would turn it off and that’s it. Not so. The debt is already more than 1000 rubles, they send letters, call, etc. At the same time, you can change the tariff or temporarily block a number only if you have the original death certificate of the person to whom this phone is registered and some documents for the apartment, apparently an extract from the house register. But it can be completely turned off only if the debt is fully repaid), which I cannot do, because I am unemployed.

So it turns out that the money will accumulate, the account will increase, but I can’t do anything. What kind of nonsense is this, they collect documents like this, as if they are ready to pay me thousands of moral compensation. I don’t have the original certificate in my hands, I’m not going to get it for them, I only have a copy. Going to the office didn't help. I came to turn off the phone, with the appearance that they were doing me a great favor, they began to sell me some kind of insurance for the apartment and their Internet.

How to terminate an agreement with Rostelecom without headaches? I answer: NO.

You can’t do anything with Rostelecom without a headache, even talk to technical support. The most disgusting service, the most bureaucratic office, the worst quality of services, you can’t solve even the slightest issue over the phone, go to the customer service department and wait in huge queues.

And today they call and offer me to change the provider in the organization to Rostelecom, but never in my life. I’m suffering as an individual, and I don’t want to get involved with them as a legal entity. They say: “We are improving!” - I DO NOT BELIEVE! With your service, you will have 0 subscribers left. You have painted yourself into a corner so much that now you are deliberately building barriers to terminating the contract in order to “cut the money” from the subscribers leaving you for at least another month or two.

It’s great that 3G/4G networks are becoming more accessible and soon subscribers in distant corners who had no choice but Rostelecom will run to mobile operators.

Termination of the contract with Rostelecom is a PROBLEM firsthand, it reaches the point of absurdity, they demanded from us a certificate from the police that our apartment is not under security, out of what, excuse me, fear, we have never put the apartment on security - we don’t know anything, they say - 15 years ago, a neighbor installed a security guard at your entrance, The flag is in the hands of the neighbor - what do we have to do with it - and the neighbor has not lived for 10 years - sold the apartment - the conversation is over, send me a certificate. I will terminate the contract anyway - only a residue remains. We have been subscribers to this operator for 30 years. I do not recommend getting involved.

Hello, is it possible to terminate a contract with Rostelecom via the Internet? I paid for all the equipment in full at once, there are no debts, the “Winter Boom” tariff plan

Today, the procedure for connecting to Rostelecom is quite simple. If television is connected, the subscriber receives a special set-top box. With it you can watch a variety of channels. The package of channels depends on the preferred tariff, of which there are many available. Tariffs may vary in individual regions. It depends on the distance of the nearest station.

A special set-top box is provided to users on a paid basis. It can be purchased or rented. The amount of monthly payments will depend on this choice. Quite often, users encounter certain difficulties when paying for equipment. The company provides the device only on a paid basis. If the subscriber does not pay for its operation correctly, then he risks getting into debt. You need to familiarize yourself with the procedure for paying for the set-top box from Rostelecom.

Features of payment for equipment by Rostelecom

If it is necessary to carry out Rostelecom equipment buyback, you must follow the instructions. Connecting to Rostelecom gives you a special account. This number receives information about all services. This is a convenient system. It can be used to track user expenses. It is worth noting that in some situations there is a connection to two accounts. Such situations do not happen often. Not all subscribers know that the main account is divided into several components. Each component is needed to pay for a specific service. There is a separate account to pay monthly fees for equipment.

In the event that a person needs to pay for connected television, the subscriber simply gives his account number. Some customers pay the fee for the set-top box incorrectly. This can happen if the user forgets to pay for the equipment they are using. In the event that payment for it is made to the television account, then the balance on the television account will be replenished. The monthly payment for the set-top box will not be made. This is the main problem that Rostelecom subscribers face.

Equipment payment process

If you are interested in how to buy back equipment from Rostelecom, then you need to act consistently and constructively. For individual regions, the monthly payment system for the set-top box may differ. To pay the monthly amount for the device, you need to visit the official Rostelecom website.

At the bottom of the page in the “Television” section there will be a subsection with questions. It will contain suitable payment methods for each subscriber. You need to select the option you are interested in and read the instructions. You must indicate your region in the site header, otherwise you may receive false information.

How to buy back Rostelecom equipment at residual value

You can receive an invoice for payment for the set-top box directly at the company’s office. It will take some time. Usually this procedure is carried out quite quickly. If visiting the company’s office is problematic, you can use your personal account. Using this tab, you can print a personal invoice for making monthly payments for equipment. You must select the appropriate menu item. You can come to the bank or post office with a printed document. Employees of these companies will be able to make monthly payments for the set-top box using a receipt. This procedure has its drawbacks, but today it is the only correct option.

When deciding to change the operator or refuse home television services provided by Rostelecom, users are faced with the question of whether it will be possible to return the set-top box and get its full cost back. To find the answer, you need to refer to the text of the contract, which specifies the conditions and options for terminating the operation of the equipment.

• Replacing and repairing a TV set-top box


• How to hand over Rostelecom equipment

If there is no loading process, restarting the set-top box can help. When a reboot does not lead to a positive result, it is very difficult to identify and fix the problem personally. In this case, you will need to seek help from a specialist.

If, when you turn on the equipment, the same presentation video is constantly playing on the screen, the cause may be incorrect settings of the set-top box or failures on the part of the operator. In the first case, you should re-set the port parameters for the STB; in case of repeated problems of this kind, it is recommended to contact technical support.

If the set-top box cannot obtain an IP address, then most likely the reason is in the router. It could be:

• damage to equipment components;


• reset.

Attention! Be sure to check if IGMP Snooping is enabled.

A crumbling picture and stuttering sound may occur in the following cases:

• increased load on the Internet channel or router (solved by setting up traffic distribution, that is, reducing the speed of downloads and other operations dependent on the Internet);


• mechanical damage to the cable or poor connection of connectors (replacing the fiber and reconnecting the connectors can help);


• There is a problem with the operation of the equipment from Rostelecom (you need to call technical support).

In situations where the user repeatedly contacts the service to troubleshoot equipment malfunctions, there is nothing left to do but return the equipment back to Rostelecom.

It is also worth replacing the set-top box if there is weak Internet bandwidth; this is usually faced by subscribers connected to a DSL network or village residents using a Wi-Fi connection.

When you change provider or in the case when you decide to purchase a satellite dish, as well as if you want to connect regular cable TV, it becomes necessary to hand over a set of equipment provided by Rostelecom.

What is DOCSIS: http://o-rostelecome.ru/oborudovanie/docsis/.

If a Rostelecom client is faced with the question of how to return the set-top box, then it is worth starting by calling the customer support service and getting advice. If difficulties arise, you can submit a written complaint to the operator’s office, or make a request orally using the hotline.